Security from the very beginning: Here you will find the most important warranty conditions for the vR.5 – summarized clearly, transparently and understandably.
vRbikes.ch ag guarantees the proper functioning of the vR.5 for 24 months from the conclusion of the purchase contract.
Warranty claims must be made upon presentation of the original proof of purchase at a vRbikes.ch ag service center or at a service partner authorized by vRbikes.ch ag.
All warranty and service work must be carried out exclusively by a vRbikes.ch ag service center or by an authorized service partner.
Defective vehicles will be repaired or replaced at the discretion of vRbikes.ch ag, provided that the defect occurred during the warranty period, was reported in due time and is recognized by vRbikes.ch ag as a warranty case.
If vRbikes.ch ag confirms in writing that a significant defect cannot be remedied despite repeated repair attempts, the customer is entitled to request a reduction of the purchase price or cancellation of the contract.
In the event of cancellation of the contract, the kilometers already driven must be compensated by the customer at CHF 0.20 per kilometer.
In the event of a replacement delivery, the defective vehicle must be returned to vRbikes.ch ag. Replaced parts also become the property of vRbikes.ch ag.
The warranty excludes in particular:
Warranty and liability claims are excluded in particular if the vR.5:
This page serves as an understandable overview of the warranty conditions. The full warranty conditions according to the purchase contract / Annex A-2 are legally binding.
Version: February 2026 · vRbikes.ch ag
If you have any questions about the warranty, service or a possible warranty case, you can contact us directly by phone or e-mail.
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